Our range is built on two materials: solid brass and natural stone. Many pieces are all brass, some are all stone, and some combine the two — the product page lists the exact materials for each model. Where a fixture has brass, the arms, backplates and sockets are cast and hand-finished; a small number of heavy models use a stainless-steel canopy for the load. We don't use brass-plated steel or resin, which is why a fixture can be re-polished decades later and still look right.

This applies to our alabaster-shade fixtures — and it's because it's stone. Veining, translucency and tone vary from shade to shade — some are near-white, others carry honey or grey veins, and when lit they glow unevenly by nature. This is not a defect or a colour mismatch; it's the reason natural stone can't be faked in glass or resin. We match shades for balance within a single fixture, but we can't reproduce a photograph exactly, or match two fixtures ordered months apart. If colour consistency matters for your project, ask us for photos of the actual shades before we ship — we do this as standard for designer orders.

No — the brass on our fixtures is sealed with a clear protective lacquer, so the colour you buy is the colour it stays. Just dust it with a dry soft cloth; avoid abrasive or ammonia-based cleaners, and never use metal polish on any stone surface. If you prefer the living, unlacquered look that slowly deepens into an antique patina, we can build your fixture without the lacquer as a custom request — just tell us when you order.

Yes, as long as the fixture doesn't come into direct contact with water. Above a vanity mirror or on a wall away from the shower spray is fine — many of our customers use our fixtures in bathrooms exactly this way. What to avoid: inside a shower enclosure or above a tub splash zone, where water lands on the fixture itself, and any outdoor position, where rain will work past the finish and into the wiring. If a particular model isn't suited to a humid room, the product page says so.

No. Two reasons: a bulb broken in transit can crack a stone shade, and colour temperature is a choice that depends on your room and your dimmer, not on us. Each product page lists the bulb type, voltage and maximum wattage for that fixture, so buying locally takes a few minutes. If you'd rather not deal with it, email us before checkout and we'll quote a matched dimmable LED set to ship with your fixture.

It depends on the model — our fixtures take several bulb types, and the correct base, voltage and maximum wattage for each product are listed on its product page. Whatever the base, two things hold across the range: choose warm white (2700K) and choose dimmable. Don't exceed the listed wattage — heat is what damages natural stone, and heat damage isn't covered by warranty.

Yes — with a dimmable bulb and a dimmer rated for LED. The fixture is a passive connection; dimming quality is set by the bulb and dimmer pairing, not by the fixture. Use a trailing-edge (ELV) or LED-compatible dimmer, and use the same brand and model of bulb across a multi-arm fixture, otherwise the arms will dim at visibly different rates. If you're tying it into a whole-house lighting control system, send us the dimmer model and we'll confirm compatibility in writing before you order.

Fixtures are built for 110–120V (US, Canada, Mexico) or 220–240V (EU, UK, Australia, Middle East, most of Asia). We ship the voltage that matches the delivery country by default. If your project runs a different supply than the country suggests, or you're exporting the fixture onward, tell us at checkout — a voltage mismatch is not a warranty issue, and it can damage the socket.

The sockets in our fixtures are UL-certified components. The complete fixture itself is not third-party listed. In many US and Canadian jurisdictions, a hardwired fixture needs a UL or ETL mark on the finished product to pass electrical inspection, so if your installation is permitted, please confirm with your electrician or local authority before ordering. If your project requires a fully listed fixture, tell us the SKU and the jurisdiction — we'll confirm in writing what we can supply before you commit. We'd rather lose a sale than have your inspection fail on the day.

All fixtures are hardwired unless the product page says otherwise. Sconces can be built as plug-in with a cord and in-line switch at no extra cost, but it has to be placed as a custom request — email us before checkout, it isn't a checkout option. For sloped or vaulted ceilings, every fixture ships with a swivel canopy that takes up to a 30° pitch; send us the pitch and we'll confirm the canopy covers the box opening cleanly.

Two rules cover most rooms. Over a table: the fixture diameter in inches should be roughly the table width minus 12 inches — a 40" table takes a 28–32" fixture. In an open room: add the room's length and width in feet, and use that number in inches as the diameter — a 12 × 16 ft room takes a 28" fixture. For sconces, the shade should sit 60–66" off the floor, with a height around one third of the wall. If you'd rather not calculate, send a photo and the dimensions and we'll size it before you buy.

Dining table: 30–36" from the bottom of the fixture to the tabletop. Kitchen island: 30–36" to the counter. Hallway or entry: no lower than 6'8" from the floor, and at least 7' over any walkway. In a two-storey foyer, the fixture should fill roughly two thirds of the vertical space it hangs in. All of this assumes an 8–9 ft ceiling — for each extra foot of ceiling height, add about 3" of drop.

Use a licensed electrician — the fixture is hardwired at mains voltage. Every order ships with a mounting plate, canopy and wiring diagram, and the canopy fits a standard 4" junction box. Any fixture over 20 lb is marked on its product page, and those should hang from a braced or fan-rated box. If you don't know what's behind your ceiling, have it checked before the fixture arrives: a 30 lb chandelier on a plastic box is the one failure nobody can fix afterwards.

Yes. Cable and chain length can be shortened or extended at no charge, but the request has to be on the order — use the order notes at checkout, or email your order number within 24 hours. Standard drop is 59" unless the product page says otherwise. Beyond that we build to length, which adds 5–10 business days. Because the cable is cut to your specification, an extended-drop fixture can't be returned as unused.

Yes — it's a large part of what we do. We regularly change dimensions, arm count, drop length, finish and shade size, and we build from designer drawings. One popular option: our standard brass carries a clear protective lacquer, but we can build any fixture unlacquered if you want the living, ageing patina. Lead time is typically 4–6 weeks plus transit, with a 15–30% uplift depending on the change. Custom work is quoted from a drawing, requires a 50% deposit, and is final sale. Send a sketch, a reference image or a CAD file to info@jimmyraiden.com and you'll get a price and an approval drawing back.

Yes, for trade and project clients. We can send dimensioned drawings (PDF or DWG), a specification sheet with the full product data, finish swatches, and photographs of the actual piece before it ships. Brass and stone samples are available, and the sample cost is credited against your order. Send the SKU list and your deadline and you'll have it back within 2–3 business days.

It depends on the piece, and the product page for that SKU is the timeline that applies. Stocked in the US: delivered in 3–5 business days. Made to order (most fixtures): 10–15 business days in production, then express transit. Oversize or ocean freight (large chandeliers): 7–15 business days in production, then 25–35 days at sea. If you have a hard install date, tell us before you order — we'll confirm it in writing or tell you straight that we can't make it. We won't take a date we can't hold.

Transit times after dispatch, not including production: US 4–6 business days, Canada 4–7, UK 4–8, EU 5–10, Australia 4–7, Japan 3–4, Middle East 7–10. Ocean freight runs door to door at 25–30 days to the US and Australia, 30–35 to Europe. We ship on UPS, FedEx, DHL and TNT depending on the lane. Customs clearance can add 1–3 days and isn't in anyone's control — on our tax-inclusive shipments we handle the paperwork, but we won't promise a clearance date. Items stocked in the US don't follow this table; they deliver in 3–5 business days.

You'll get a tracking number by email within 2 business days of dispatch, and it updates as the shipment moves. For ocean freight, tracking only activates once the container clears and the local carrier collects it — there's a quiet stretch of about three weeks while it's at sea, and that's normal, not a lost order. If tracking hasn't moved in 5 business days, email us and we'll chase the carrier rather than ask you to.

Before dispatch, yes and free — email your order number. After dispatch we can't recall a shipment, so it becomes a return. Custom and made-to-order pieces can be changed within 24 hours of order confirmation; once the brass is cut or the finish applied, the order can't be cancelled. That's written on the custom order page and confirmed in the drawing approval email, so there's no surprise later.

We ship to 47 countries across North America, Europe, the Middle East, Asia-Pacific and South Africa — the current list lives on our Shipping page and that's the only list we keep, so if it's there, we ship there. If your country isn't listed, email us and we'll usually quote a door-to-door rate within one business day. Some destinations we'll decline, because we can't support tax-inclusive delivery or returns there, and we'd rather tell you than take the order.

Yes. We'll ship to your forwarder's US or EU address and give you the commercial invoice and packing list you need. Two conditions: the delivery address on the order has to be the forwarder's, and our responsibility ends at that address — damage or loss after that point is between you and the forwarder, and no carrier will pay a claim on a shipment they didn't deliver. We don't ship oversize items to PO boxes, and we can't hand freight to a carrier account you book yourself unless it's a full-container project order.

No. Every order ships on a tax-inclusive basis — customs duties and import taxes are already inside the price you pay, and nothing is collected when the carrier hands over your fixture. This applies to all destinations on our shipping list, and it's the single biggest difference between us and most lighting sellers shipping internationally: the price you see at checkout is the price you pay, full stop. The only exception is a charge your own government imposes after import for something on your side, such as a penalty for an incorrect delivery address.

No. Nothing is added — the price on the product page already includes everything: the fixture, shipping, customs duties, import taxes, sales tax and VAT. You won't see a tax line at checkout, and you won't be asked for anything at the door. What you see is what you pay.

30 days from delivery, unused and uninstalled, in the original packaging with the hardware bag still sealed. Email us for an RMA number before you ship anything back — a return without an RMA is refused at the warehouse and comes back at your cost. You pay the return freight; we refund the product price, not the original outbound shipping. We hold return facilities in California, New York, London and Sydney — ask us which one applies before you book a courier.

No — custom, made-to-order, modified and extended-drop pieces are final sale, because the piece can't be resold. What we do instead is de-risk it before production: a drawing and finish sample for your approval, photographs of the actual piece before it ships, and dimensions confirmed in writing. If it arrives damaged or not as approved, that's on us and we remake it. What we can't absorb is a change of mind after the brass has been cut.

Email us within 48 hours of delivery with three photos: the outer carton, the inner packaging, and the damage itself. Keep every piece of packaging until we tell you the claim is closed — carriers reject claims when the packaging has been thrown away, and that's the difference between a free replacement and a paid one. We send a replacement part (shade, arm, canopy, glass) or a complete unit, at our cost, and we file the carrier claim ourselves. Please don't install a damaged fixture: once it's on the ceiling we can no longer prove transit damage.

We issue the refund to your original payment method within 5 business days of the returned piece passing inspection at our warehouse, and your bank then needs 3–10 business days to show it. If it's been longer than that, email us the RMA number and we'll send you the refund reference from our side so you can chase the bank with something concrete.

Two years from delivery, covering manufacturing defects and finish failure under normal indoor use: failed sockets, loose or cracked castings, wiring faults, and finish flaking or discolouration beyond normal wear. Not covered: bulbs, improper or unlicensed installation, alteration, direct water exposure, and damage from cleaning products. Claims need your order number and photos — we send parts or a replacement rather than asking you to ship a fixture back.

Yes, and we keep them. Stone shades, brass arms, canopies, mounting plates, sockets, glass and crystal components can be ordered individually at any time, at cost, whether or not you're still in warranty. Because every fixture is built to our own drawings, we can still supply parts for pieces sold years ago. Email your order number or a photo of the part and we'll identify it for you.

Yes. New trade accounts start at 10% off, and the discount scales with the order — larger and multi-unit orders are quoted individually. Trade pricing includes dimensioned drawings, finish samples and a named contact who answers within the day. Apply from the Trade Program page, or email your company name, website and one project reference — approval is usually the same week.

Yes — project work is a large share of our volume. For hotels, restaurants and multi-unit developments we provide cut sheets and drawings, custom production, a mockup or finish strike-off before the full run, consolidated shipping to one address, phased delivery against your schedule. Send the schedule, the SKU list with quantities and the ship-to address, and you'll get a project quote with a delivery plan back — not a price list.

Jimmy Raiden has companies in mainland China, Hong Kong and the United States, and the brand is registered in the US. Our workshop and QC team are in Guangdong, where every fixture is assembled, wired and packed. Bestselling items are stocked in the US and reach American customers in 3–5 business days; everything else ships from Guangdong by express or ocean freight, depending on the piece. We also keep return facilities in California, New York, London and Sydney, so a return doesn't have to cross the ocean.

Since 2019. We design and make lighting in solid brass and natural stone — all-brass pieces, all-stone pieces, and combinations of the two — and our fixtures are specified in residential and hospitality projects in the UK, US and Australia. Every piece is designed, machined, wired and finished in our own workshop in Guangdong, then shipped to you directly — which is also why we can hold the price and the quality from the first fixture to the five-hundredth.

Yes. In the UK, our lighting is stocked by Holloways of Ludlow; in the US, it's distributed by EL Design. If you'd like to see a piece in person before ordering, contact the dealer nearest you about current availability — stock and display vary by location. Everything else on this site ships to you directly from us, at the same prices and on the same tax-inclusive terms.

Email info@jimmyraiden.com, or call +1 (251) 235-1082 — the line rings straight through to our team. We're based in China and work across time zones to cover US business days, so a reply may land outside your morning; either way, email is answered within one business day, and project and trade enquiries the same day. For anything urgent — a damaged delivery, an install date at risk — put URGENT in the subject line and it goes to the front of the queue.