Skip to main content

Returns & Shipping


  • If there is any part damaged during the shipment or any defects found during the installation, we will replace the part for free.
  • A return request must be submitted to us within 30 days of receipt of the merchandise. Qualifying items must be returned in the original condition and packaging.
  • Only unassembled, uninstalled items are eligible for return.
  • We do not accept returns on custom, made to order, or modified products. They are FINAL SALE, NO EXCEPTIONS.
  • Kindly please pack firmly and send back to us, and the buyer should bear the back freight.(Return warehouses are located in California and New York, Sydney and London)
  • Each JimmyRaiden chandelier comes with a 2-years warranty, protecting you against color fading and factory defects. Warranty does not cover altered items, products exposed to abnormal weather conditions, improper installation or misuse. Bulbs are not warranted for any specific period of time.
  • Please note that refunds will not be issued until we are in receipt of the returned product.
  • We guarantee that our products are made from the best materials and we hire highly experienced workers. We have a 100% customer satisfaction guarantee which means you will be satisfied with every order.

About Shipping

Standard shipping orders can take up to 5 working days to process; express or overnight orders placed after 1 PM will ship on the next business day. 
Note: Shipping costs shown include fuel surcharges. Buyers are responsible for all other charges incurred (e.g Import charges and taxes).
Shipping area is avaliable to the following countries and districts: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States, Cambodia, Hong Kong, Macau, Philippines, Taiwan, Thailand.
For all other countries, there will be extra cost for shipping. Please contact us for details.

Transportation time:

  • Australia: 4~7 working days.
  • Japan: 3~4 working days.
  • The US: 4~6 working days.
  • Canada: 4~7 working days.
  • United Kingdom: 4~8 working days.
  • EU countries: 5~10 working days.


If you have any question,You can contact us directly: